UNWTO Global Summit on Urban Tourism


UNWTO Global Summit on Urban Tourism

The UNWTO Global Urban Tourism Summit will be held for the first time in Nur-Sultan! From October 9 to October 11, 2019, the VIII Global Summit on Urban Tourism “Smart Cities - Smart Destinations” will be held in the Palace of Independence.


Smart cities can help provide better opportunities for boosting sustainable socio-economic development, employment, infrastructure development and strengthen resilience. What are smart cities all about and what does this mean for city tourism? A smart city and a smart destination means placing innovation, technology and resources at the disposal of developing integrated, sustainable and accessible urban settings for the benefit of its citizens and visitors. A smart city goes beyond the use of innovation and technology tools to improve urban life, it means rethinking urban development and planning and putting community and local engagement at the center of any conversation about economic growth and sustainability

The 8th UNWTO Global Summit on Urban Tourism will focus on how developing smart cities can contribute to address complex urban challenges faced today by many destinations across the world. The most critical issues in sustainability, accessibility, urban management, innovation and technology will be discussed, while stressing the importance of including tourism as a pillar of the smart city agenda as a means to make tourism a true contributor to the development of inclusive, resilient and sustainable cities.


Mr. Askar Uzakbaiuly Mamin

Mr. Altai Kulginov

Mr. Zurab Pololikashvili

Ms. Aktoty Raimkulova

Ms. Elif Balci Fisunoglu

Mr. Iván González

Mr. Shain Shapiro

Pia Pakarinen

Mr.Yan Han

Mr. Joan Torrella


Wednesday, 9 October

09:00 – 18:00 Registration
09:00 – 13:00 UNWTO-ICCA Masterclass on the Meetings Industry

The Meetings industry, which includes amongst others, meetings, conventions and congresses, is today recognized as a promising segment by destinations who acknowledge its potential for fostering socio-economic development, recognizing it as a great ally in the advancement of the Sustainable Development Goals (SDGs´).

This Masterclass, organized by ICCA and UNWTO Academy, will give the opportunity to participants to get access to free Executive Education training delivered by ICCA experts and enhance their expertise on the Meetings industry. It will serve as a platform to explore the potential of this segment and equip all participants with the necessary knowledge and skills to further develop it in their destinations, while harnessing the many opportunities it offers for advancing the competitiveness of the destination.

UNWTO - ICCA Masterclass is addressed to industry professionals and government officials from Kazakhstan Tourism Administration, private companies, associations and academia who have or will have responsibilities in the tourism sector of their country related to the area of Meetings industry.

Main Themes:

  • • An introduction to the international association meetings industry (What is ICCA and its role as the knowledge hub for the meetings)

  • • Why are destinations focusing on the Meetings industry? Current trends and linking the economic cluster to the meetings that you bid

  • • How to research and bid to win future meetings: dos and don’ts

Specific focus on:

  • • How meetings create legacy for destinations (economic, social and environmental sustainability)

  • • Sustainability for the Meetings - GDSIndex


  • • Duration: 4 hours approx.

  • • Venue: TBC

  • • Capacity: 30 local participants and 20 international participants

  • • Simultaneous interpretation will be provided into English and Russian

19:00 – 21:00 Welcome Reception (Venue TBD)

thursday, 10 October

09:00 – 18:00 Registration
10:00 – 10:30 Opening Ceremony
MC: Mr. Kirill Meister

  • • Mr. Altai Kulginov, Mayor of Nur-Sultan, Kazakhstan

  • • Ms. Aktoty Raimkulova, Minister of Culture and Sports, Kazakhstan

  • • Mr. Askar Uzakbaiuly Mamin, Prime Minister of Kazakhstan (TBC)

  • • Mr. Askar Uzakbaiuly Mamin, Prime Minister of Kazakhstan (TBC)

  • • Mr. Zurab Pololikashvili, Secretary-General, World Tourism Organization (UNWTO)

  • • Other High level representatives to be invited by Nur-Sultan

Adoption of the Declaration ‘Smart cities, smart destinations’

10:30 – 11:00 Keynote Speech by Ms. Signe Jungersted, CEO & Founding Partner, Group NAO

11:00 – 11:30 Coffee break
11:30 – 13:00 Mayors Roundtable: ‘Smart cities and tourism’
Setting the scene by Greg Clark: ‘What are smart cities all about?’

In an increasingly urbanized world, where cities have become platforms for innovation and change, the development and management of smart destinations has become either a reality for many cities or an envisioned goal in the future. In this discussion, Mayors from around the world will share insights on how to translate a smart city into a smart destination.

Moderator: TBC


  • • Deputy Mayor of Nur-Sultan

  • • Ms. E. Pronicheva, Chair, Committee for Tourism Development of Moscow

  • • Ms. Pia Pakarinen, Deputy Mayor of Helsinki

  • • Mrs.Silapasuai Rawisaengsun, Permanent Secretary of Bangkok

  • • Ms. Maria Rosa Sanchez Jimez, Deputy Mayor of Málaga

  • • Mr.Yan Han, Deputy Secretary-General, WTCF

  • • Mr. Jean-François Martins, Deputy Mayor for Sports, Tourism and the Olympic and Para-Olympic Games Paris 2024 of Paris (TBC)

  • • Municipal Secretary of São Paulo (TBC)

  • • Mr. Juan María Aburto, Mayor of Bilbao (TBC)

13:00 – 14:30 Lunch (Cocktail format)
14:30 – 15:20 ‘Creative Cities: tourism as a source of innovation and creativity’
Presenters: (15min each)

  • • Mr. Shain Shapiro, CEO, Sound Diplomacy, Music Cities Events

  • • Ms. Sarah Burslem, Head of Business Development, Niantic, Inc.

  • • Mr. Yigit Yigiter, CEO and co-founder, Timelooper

15:20 – 16:30 Session 1: Panel discussion on smart destinations

Moderator: Ms. Edurne Vidal, Smart Destinations Program Manager, SEGITTUR

  • • Ms. Yael Froman-Ideses, Director of Tourism, Tel Aviv Global & Tourism

  • • Mr. Sergio Guerreiro, Senior Director, Knowledge Management & Innovation, Turismo de Portugal (TBC)

  • • Representative of Amadeus (TBC)

16:30 – 17:00 Coffee break
17:00 – 17:30 1:1 Interview with Representative from Vienna Smart City
19:00 – 21:00 Welcome Dinner (venue TBC)

friday, 11 October

10:00 – 11:30 Session 2: ‘Making the best of technology in building competitive urban destinations’

The session will analyze in which ways technology can help cities to be better prepared and develop and manage tourism in a holistic manner. Innovative and technological solutions in tourism come with the promise of creating future-ready solutions tailored to a destination’s current and future needs. At the same time, collaboration between the public and private sector in the area of technology are increasingly helping cities to anticipate and solve urban challenges and realize “what works”.

Keynote Speaker and Moderator:Mastercard (TBC)


  • • Mr. Yong-Tae Joo, Director-General of Seoul Metropolitan Government

  • • Mr. Joan Torrella, Managing Director Turisme Barcelona

  • • Ms. Sara Pastor, Managing Director, Destinations EMEA, Adara

  • • Ms. Elif Balci Fisunoglu, Regional Director Europe, ICCA

  • • He Shengkang, Counselor, WTCF

  • • Mr. Mikkel Aarø-Hansen, CEO, Wonderful Copenhagen (TBC)

  • • Mr. Andrés Felipe Duran, CEO and Ecosystem builder, Unidigital (TBC)

11:30 – 12:00 Coffee Break
12:00 – 12:30 1:1 Interview (TBC)
12:30 – 14:00 Farewell Lunch
14:00 – 15:30 Session 3: ‘City destinations for all: promoting universal accessibility’

An accessible urban destination is a key requirement of any successful smart city strategy. This session will look into how accessibility in urban destinations is advancing thanks to the increased awareness of the opportunities it brings and to the emergence of new innovative solutions. Experiences and best practices will be presented with the goal of sharing best practices and further advance accessibility in urban destinations across the world.

Moderator: Mr. Martín Heng, Accessible Travel Manager, Lonely Planet


  • • Ms. Ch’ng Gaik Bee @ Hjh. Dalilah Bee Bt. Abdullah, Deputy Director, Project Implementation and Building Maintenance Department, Kuala Lumpur City Hall

  • • Mr. Iván González, Director of Tourist Information, Destino Madrid

  • • Ms. Akiko Ito, Chief, Secretariat for the Convention on the Rights of Persons with Disabilities, UNESCAP (TBC)

15:30 – 16:00 Conclusions by UNWTO

saturday, 12 October

For additional information, contact: botagoz@welcometoastana.kz

For registration, please, contact: zhakupova@welcometoastana.kz

1. Medical tour:

10.00-11.00 Presidential hospital
11.15-12.15 Corporate Fund University Medical Center
12.30-13.30 National Research Cardiac Surgery center
13.45-14.45 National Center for Neurosurgery

2. Innovation tour:

10:00-11:00 Nazarbayev University
11:15-12:15 Astana Hub
12:30-13:30 Nur-Alem

3. City tour:

Starts at 10
During the tour, guests will travel through the streets, city avenues, plunge into the history of the birth, development of the Bozok fortress, Akmola fortress, the merchant city of Akmolinsk, the bread city of Tselinograd, the capital (Astana) - Nur-Sultan.

4. Burabay tour:

Begins at 8
A day-tour includes climbing Mount Bolektau (146 m), visit the cultural and historical site of the glade of Abylai Khan and drive along the Khan’s pass to the “Rakushka” observation deck. Guests have a unique opportunity to visit the Neolithic museum complex - the Botai-Burabay Museum.



 +7 /7172/ 277 813


To receive media accreditation:

 +7 /7172/ 76 86 18


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